We recommend that you use the labels we provide. This is for three reasons: (1) our shipping labels are provided free of charge (2) using your own label can cause long processing delays and (3) we may not be able to identify the order if you use your own shipping label.

If the shipping label we supplied to you is blank (meaning it doesn't have a tracking number or it is missing an address field), please contact us via email or submit a ticket through our Portal and a representative will get back to you with the correct label.