Your quote may different from the payment you receive if:

(1) One or more of your textbooks has been marked at a lower value due to its condition. For example, excessive writing, highlighting, and other markings; cover damage; torn pages; odor; or severe staining can all contribute toward a reduced quote.

(2) One or more of the textbooks mentioned in your order are missing. If the books were not packaged in a sturdy enough container, it is possible the packaging can become damaged in transit and books will fall out. If this happens, please contact us via email or submit a ticket through our Portal for assistance. 

(3) The ISBN(s) entered on the order does not match the textbook(s) in the shipment. Be sure to enter the ISBNs of your books accurately! Some books may have the same title but are worth very different amounts if they are different editions.