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Troubleshooting

Why is my payment different than my quote?
Your quote may different from the payment you receive if: (1) One or more of your textbooks has been marked at a lower value due to its condition. F...
Fri, Dec 16, 2016 at 12:20 PM
I changed my mind and want my books back. Could you return them?
No. Unfortunately, we do not send back rejected books or books sent to us in error. Books sent to us that we cannot use are either recycled or donated.
Sun, Dec 18, 2016 at 10:58 AM
You never received the textbooks I sold. What happened?
Did you use one of our prepaid labels? If not, we cannot track the package. It is possible, then, that the book was sent to the wrong location or is s...
Tue, Jun 7, 2016 at 3:57 PM
My textbook isn't listed on your site. Can I send it anyways?
Please only send books that we give a quote for. Books not listed on our site have zero value to us and are unable to be returned. They will be recycled or ...
Tue, Mar 28, 2017 at 10:32 AM
Can I sell more than one book on one order?
  Yes. In fact, please do! You may enter multiple ISBNs on the Sell Books page. However if you submit multiple orders with large quantities...
Tue, Apr 7, 2015 at 2:39 PM
When do you NOT purchase a book?
 It was illegally obtained or printed Bookbyte reserves the right to inquire where items were originally acquired and request proof of owners...
Tue, Apr 7, 2015 at 2:40 PM
I just found a check I forgot to cash, how long are they valid?
Our checks are valid for 90 days. If your check has expired, please send it to Bookbyte Customer Experience, 5121 Skyline Village LP S Suite 220, Salem, OR ...
Tue, Mar 28, 2017 at 10:51 AM
My shipping label is blank!
If the shipping label we supplied to you is blank (meaning it doesn't have a tracking number or it is missing an address field), please contact us vi...
Sun, Dec 18, 2016 at 10:41 AM