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Troubleshooting

What are Partner Warehouses?
To increase our available inventory, Bookbyte partners with a number of other online booksellers to make our textbooks available through their site...
Thu, Sep 8, 2016 at 9:59 AM
Does my textbook have the access code/CD/workbook/etc. I need?
Unfortunately we are unable to guarantee supplements are included with textbooks unless they are a package edition in either ‘New’ or ‘Like New’ condition....
Wed, May 17, 2017 at 2:10 PM
Am I ordering the international or instructor edition?
For rentals, if no other U.S. student editions are available, an international edition may be sent instead. Keep in mind that the international editions wil...
Mon, Apr 10, 2017 at 2:32 PM
My textbooks never arrived. What do I do?
(1) Have you checked your tracking information yet? You can see your book’s current status either by: logging into Your Account and clicking the “Tra...
Fri, Dec 16, 2016 at 12:19 PM
Why was my order canceled?
Sometimes when orders are being submitted simultaneously, an order may be placed for a textbook that runs out of stock only seconds before. This slight de...
Sun, Dec 18, 2016 at 10:51 AM
My order was over $49 — why am I still being charged shipping?
The free Standard shipping promotion will apply to orders that are over $49 automatically. If it does not show then this means the order amount does not q...
Sun, Dec 18, 2016 at 10:52 AM