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Troubleshooting

Can I cancel my order?
If you need to cancel your order, please contact us via email or submit a ticket through our Portal. If Bookbyte is not able to cancel the order before it s...
Fri, Dec 16, 2016 at 12:30 PM
Why was my order canceled?
  Sometimes when orders are being submitted simultaneously, an order may be placed for a textbook that runs out of stock only seconds before. This sligh...
Sun, Dec 18, 2016 at 10:54 AM
I need an access code/CD/workbook/etc. with my textbook. Does the book you're renting have it?
 Unfortunately, we cannot guarantee that supplemental materials are available for rental items.
Mon, Apr 6, 2015 at 2:53 PM
Why am I being charged for not returning my textbook?
If Bookbyte hasn't received a rented book 20 days after its due date or any word from you, we will consider that book unreturned. At this point, we...
Fri, Dec 16, 2016 at 12:24 PM
My books never arrived. What do I do?
(1)  First, check the tracking information. You can see your book’s current status by: Logging into My Account and clicking the “Track This It...
Fri, Dec 16, 2016 at 12:32 PM
Am I ordering the annotated or instructor’s edition?
No. We no longer sell annotated or instructor's edition textbooks. For rentals, if no other U.S. student editions are available, an international ed...
Mon, Apr 10, 2017 at 2:28 PM
My order was over $49 — why am I still being charged shipping?
The free Standard shipping promotion will apply to orders that are over $49 automatically. If it does not show then this means the order amount does not ...
Sun, Dec 18, 2016 at 10:53 AM
Why does the ISBN change when I add a rental to my cart?
If a U.S. Student edition is not available, we may send an International edition in its place.  We have verified that these International editions have all ...
Mon, Apr 10, 2017 at 2:34 PM
My return label is blank!
If the shipping label we supplied to you is blank (meaning it doesn't have a tracking number or it is missing an address field), please contact us v...
Sun, Dec 18, 2016 at 10:41 AM