(1) Have you checked your tracking information yet? You can see your book’s current status either by:

  • logging into Your Account and clicking the “Track This Item” button next to your book, or
  • entering your order number in the “Track My Order” box on Bookbyte.com.


Keep in mind that some types of orders (such as international orders) may not have available tracking information.


(2) Does the tracking information indicate the textbook has already been delivered? If the information from USPS indicates that the book has been delivered, but you cannot locate it, you should contact the delivery company for further information. They may be holding the package at a local facility.


(3) If you are still unable to locate your textbook, please contact us via email or submit a ticket through our Portal. A representative will respond as soon as possible to assist you.