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Knowledge base
Buying Textbooks
Placing An Order
4
What kind of payment do you accept?
What exactly does New, Like New, Good Used, Used, Acceptable, or Damaged condition mean?
Where can I enter my coupon code?
I live near Salem, Oregon. Can I pick up my textbook at your office?
Shipping
6
What are my shipping options for buying a textbook?
How much will shipping cost?
When will my order ship?
Can I track my order?
How will I know if and when my order has been shipped?
See all 6 articles
Troubleshooting
6
What are Partner Warehouses?
Does my textbook have the access code/CD/workbook/etc. I need?
Am I ordering the annotated or instructor edition?
My textbooks never arrived. What do I do?
Why was my order canceled?
See all 6 articles
Selling Textbooks
How It Works
6
What textbooks can I sell?
What is an ISBN?
My book is kind of beat up. Will the condition affect how much it is worth?
How do I send my textbook?
How will I get paid?
See all 6 articles
Alternate Editions and Supplements
3
Can I sell instructor’s editions, annotated instructor’s editions, free, or complimentary editions?
Can I sell study guides and laboratory manuals?
My textbook is missing a supplement (like an access card, a CD, or a workbook). Can I still sell it?
Shipping
4
Do I pay to ship the textbooks I’m selling to you?
How should I package the textbooks?
Can I use my own shipping label?
How much time do I have to send my books after I sell them?
Troubleshooting
8
Why is my payment different than my quote?
I changed my mind and want my books back. Could you return them?
You never received the textbooks I sold. What happened?
My textbook isn't listed on your site. Can I send it anyways?
Can I sell more than one book on one order?
See all 8 articles
Renting Textbooks
How Renting Works
8
How does renting with Bookbyte work?
Do coupon codes work for renting?
How do I use coupon codes?
Why don’t you accept Paypal for rentals?
I live near Salem, Oregon. Can I pick up my rental at your office?
See all 8 articles
Returning Your Rentals
10
How do I return my rentals
When are my textbooks due?
Can I use my own shipping label?
Can I get an extension on my due date?
Can I keep the textbook I rented permanently?
See all 10 articles
Troubleshooting
9
Can I cancel my order?
Why was my order canceled?
I need an access code/CD/workbook/etc. with my textbook. Does the book you're renting have it?
Why am I being charged for not returning my textbook?
My books never arrived. What do I do?
See all 9 articles
Return Policies
Returns and Refunds
3
How long will it take to get a refund?
What is your policy for returns and refunds?
How do I make a return?
Policies
Policies and Terms of Use
5
Buyback Policy
Privacy Policy
Rental Terms of Use
Return Policy
Terms of Use